Simple first-month protection
Refund policy
Your first month is protected by our voluntary 30-day, no-questions-asked money-back guarantee. Request a refund within your first 30 days and we will refund 100% of your first month's coaching fee. You do not need to provide a reason or prove that you followed the plan.
No questions asked during your first 30 days
The voluntary guarantee begins on the date of your first coaching payment and applies for the following 30 calendar days. To use it, simply contact Hilton Coaching before that 30-day period ends and clearly request a refund.
We will not ask you to justify your decision, provide training or nutrition records, complete a minimum number of sessions, attend check-ins, or demonstrate that you followed the coaching plan. The maximum refund under this voluntary guarantee is 100% of your first month's coaching fee.
After the first 30 days
Once the first 30 days have ended, the voluntary no-questions-asked guarantee expires. Payments for the second month and every later billing period are not refundable merely because you change your mind, stop using the coaching, or decide that you no longer wish to continue.
This does not limit any refund, cancellation or other remedy that you are legally entitled to under applicable consumer protection law.
How to request your refund
Email Hilton Coaching within 30 calendar days of your first coaching payment and state that you would like to use the no-questions-asked money-back guarantee. Include the name and email address used for your payment so we can locate the transaction.
Approved refunds will be returned to the original payment method. Your bank or payment provider may take additional time to display the funds after the refund has been processed.
Cancellations
You may cancel coaching at any time. Cancellation stops future monthly renewals and coaching remains active until the end of the current paid billing period unless we agree otherwise. Cancelling does not automatically request a refund, so you must contact us separately if you want to use the first-month guarantee.
Your mandatory consumer rights
Our voluntary 30-day guarantee is additional to any consumer rights, statutory guarantees or remedies that cannot lawfully be excluded in your country or region. Nothing in this policy limits those mandatory protections.
If applicable law gives you a right to a refund, cancellation, repeat performance, price reduction or compensation because of a problem with our service, that right continues after the voluntary 30-day guarantee has expired.
For Australian consumers
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and receive a refund for the unused portion, or compensation for its reduced value. You are also entitled to compensation for any other reasonably foreseeable loss or damage.
If the failure does not amount to a major failure, you are entitled to have problems with the service rectified within a reasonable time. If this is not done, you are entitled to cancel the contract and obtain a refund for any unused portion.
This policy should be read together with the coaching agreement provided before payment. Last updated 16 August 2026.