Terms and conditions

1. About Hilton Coaching

Hilton Coaching is operated by Hilton Im as an online fitness coaching business based in Queensland, Australia and serving customers internationally. References to Hilton Coaching, we, us or our mean Hilton Im trading as Hilton Coaching.

You can contact us at hilton@hiltoncoaching.com.

2. Accepting these terms

By accessing this website, purchasing a service or continuing to use a purchased service, you agree to these terms and any service-specific terms presented to you. If you purchase one-to-one coaching, the Coaching Agreement also applies. If there is an inconsistency, the service-specific agreement controls to the extent of that inconsistency.

You must be at least 18 years old and have legal capacity to make the purchase. Information you provide at checkout and during onboarding must be complete and accurate.

3. Services

Hilton Coaching may offer recurring one-to-one online coaching and one-time custom training programs. The inclusions, price, currency, delivery method and any recurring billing arrangement are those displayed on the relevant sales page or checkout when you purchase.

One-to-one coaching may include personalised programming, general nutrition guidance, form feedback, check-ins, communication and reasonable adjustments. A custom program is a standalone training plan prepared from the information you submit and does not include ongoing coaching unless expressly stated.

4. Orders, payment and billing

Payments are processed through Stripe or another payment provider shown at checkout. You authorise the provider to charge the displayed amount and, for a subscription, each recurring payment until cancellation. Prices are shown in the currency stated at checkout.

An order is accepted when payment is successfully processed and we provide confirmation. We may contact you to correct an obvious pricing or description error, verify a transaction, or obtain information reasonably required to deliver the service. We will not charge an undisclosed fee.

5. Coaching subscriptions and cancellation

Recurring coaching continues monthly until cancelled. You may cancel at any time by giving clear written notice before the next billing date. Cancellation stops future renewals and does not ordinarily end access before the conclusion of the period already paid for.

Any price change for an existing coaching client will follow the notice and cancellation provisions in the Coaching Agreement. We will not retrospectively increase a payment already made.

6. Custom program delivery

After purchasing a custom program, you must complete the requested intake form. The estimated delivery period begins when we receive the completed information needed to prepare the program. Any delivery timeframe displayed on the website is an estimate unless we expressly guarantee a date in writing.

You are responsible for checking that the email address and other contact details you provide are correct. If important information is missing or unclear, delivery may be delayed while we contact you.

7. Refunds and consumer rights

Our voluntary refund arrangements are explained in the Refund Policy and any product-specific terms shown at checkout. A failure to use a purchased service does not automatically create a refund entitlement.

Nothing in these terms excludes, restricts or modifies a consumer guarantee, refund right or other remedy that cannot lawfully be excluded. For Australian consumers, our services come with guarantees under the Australian Consumer Law. Customers in other countries retain any mandatory rights that apply where they live.

8. Health and fitness disclaimer

Training involves inherent risks. Our services provide fitness education, programming and general nutrition guidance; they do not provide medical diagnosis, treatment, physiotherapy, mental-health care or medical nutrition therapy. You should obtain advice or clearance from an appropriately qualified health professional when required.

You are responsible for exercising within your abilities, using equipment safely and stopping if you experience pain, dizziness, illness or unusual symptoms. In an emergency, contact your local emergency service.

9. No guaranteed result

We provide services with due care and skill, but results differ between individuals and depend on factors including adherence, health, sleep, stress, training environment and genetics. Testimonials and transformations describe individual experiences and do not guarantee that another person will achieve the same outcome.

10. Personal use and intellectual property

The website, branding, written material, training programs and coaching resources are owned by or licensed to Hilton Coaching. When you purchase a program, you receive a personal, non-exclusive licence to use it for your own training. You must not sell, publish, copy, distribute or provide the material to another person without written permission.

You retain ownership of material you provide to us. We do not obtain permission to publish your name, testimonial, photos or videos merely because you submit them for coaching. Any marketing use requires separate permission.

11. Acceptable use

You must not misuse the website, attempt unauthorised access, interfere with its operation, introduce malicious code, impersonate another person, use our material unlawfully, or harass a coach or another person. We may restrict access or end a service where reasonably necessary to address fraud, abuse, non-payment, unsafe conduct or a serious breach of these terms.

12. Third-party services and links

We use third-party services such as Stripe, email, WhatsApp, Google Meet, training software, scheduling tools and website infrastructure. Their own terms and privacy practices may apply when you use them. We are not responsible for an unrelated third-party website merely because this website links to it.

13. Availability and changes

We may maintain, improve, replace or discontinue parts of the website. We may update these terms prospectively when our services, providers or legal obligations change. Material changes affecting an active paid service will be communicated where reasonably appropriate and will not remove mandatory consumer rights.

14. Liability

Nothing in these terms limits liability or remedies that cannot lawfully be limited. To the extent permitted by law, Hilton Coaching is not responsible for indirect or consequential loss that was not reasonably foreseeable, or for loss caused by inaccurate information, unsafe conduct, misuse of a program, or events outside our reasonable control.

15. Governing law and disputes

Please contact us first if a concern arises so we can try to resolve it promptly and fairly. These terms are governed by the laws of Queensland, Australia. This choice does not remove any mandatory consumer rights or legal protections that apply to you in your country or region.